Charlton Apartments
451- 452 Esplanade - HERVEY BAY Qld
RESERVATIONS 1800 636 901
Booking & Cancellation Policies

Booking Policy

A booking that has not been confirmed by payment of a deposit is not guaranteed, unless prior written confirmation has been provided by us to you.  A deposit of one night's accommodation will confirm a booking during the low and mid season.  A deposit of not less than $500 is required to secure a booking during the high season. 

Please note that pursuant to The Competition and Consumer Amendment (Payment Surcharges) Act 2016 the surcharge invoiced to us by AMEX and Diners Club will be passed onto consumers when making payment via these cards.  We have decided that no surcharge will be payable by guests using Eftpos, Visa or Mastercard to settle their accounts.

Early Departure
There will be no refund given for guests that elect to depart early.  There will be no refund given for guests that arrive later than the expected planned date.

Early Check-In
Early check-in is available subject to the room being cleaned and ready for you.  If you require an early check-in please contact us to ensure the rooms availability the day before your scheduled check-in.  There is no extra charge for this service.

Late Check-Out
Late check-out (up to 5pm) is available for the cost of 50% of the apartment's cost for one night's accommodation.

 

Cancellation Policy

PEAK SEASON:  Christmas and Easter Holidays.

All bookings for periods deemed as peak,(i.e. Christmas and Easter holidays) must have a minimum deposit of $500.00 per week pre-paid at time of booking.  The minimum cancellation requirement for these periods is 28 days notice.  If the appropriate notice is given, a full refund will be provided, less an administration fee of $100.00 which will be deducted from the deposit paid.  If less than 28 days notice of the cancellation is given, there will be no refund unless and until the unit has been re let for the entire period of the original booking.  In this instance an administration fee of $100.00 will apply and will be deducted from the original deposit paid.

MID SEASON:  Mid Year and Mid Term School Holidays and Whale Season.

If the booking is cancelled 14 days or more prior to arrival, a full refund will be made less the administration fee of $100.00 which will be deducted from the deposit held.  If the booking is cancelled within 14 days notice prior to arrival, there will be no refund unless and until the unit has been re-let for the entire period of the original booking.  In which case an administration fee of $100.00 will apply and will be deducted from the original deposit paid.

LOW SEASON:  All other times falling outside of PEAK SEASON and MID SEASON listed above.

If the booking is cancelled 7 days or more prior to arrival, a full refund will be made less the administration fee of $100.00 which will be deducted from the original deposit held.  If the booking is cancelled within 7 days notice prior to arrival, there will be no refund unless and until the unit has been re-let for the entire period of the original booking.  In which case an administration fee of $100.00 will apply and will be deducted from the original deposit paid.

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Charlton Apartments
451- 452 Esplanade
HERVEY BAY Qld

RESERVATIONS 1800 636 901

Outstanding Service Award
2017
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